To provide the best quality of life for our clients in a safe and secure environment while promoting individual independence.

To be aware of housing, long-term care and outreach program needs of our community, and respond to those needs.

We achieve our Vision through five Success Factors:

• promoting individual independence
• exceeding expectations
• ensuring a safe and caring environment
• caring passionately about what we do and how we do it

• effectively managing our Board-approved budget
• providing timely, accurate information
• proactively planning for future capital commitments
• effectively utilizing our limited resources

• creating the opportunity for personal and professional growth
• recognizing the unique contributions of all staff and volunteers
• fostering a climate of cooperation and collaborative teamwork
• being an employer of choice

• being receptive to new ideas and methods of achieving our goals
• creating a best practice environment
• pursuing the most current technology and equipment
• proactively managing risk

• working with others to facilitate access to the full continuum of care
• responding to the health care needs of our community
• creating community outreach programs
• developing collaborative relationships with all stakeholders

• Treating others as we would like to be treated
• Actively listening to others
• Being open to differing opinions
• Recognizing the needs of our diverse community
• Respecting the rights and dignity of each individual

• Working and planning collaboratively
• Recognizing the unique contributions of each individual to the team
• Clearly articulating the roles and responsibilities of each team member
• Counting on each other to do what we say we’ll do
• Treating your colleagues as clients

• Responding to the requests of others in a compassionate and timely manner
• Being aware and sensitive to the needs of the team as a whole
• Proactively managing conflict and difficult situations
• Offering to assist other members of the team without being asked
• Giving and receiving constructive feedback